Find the answers to commonly asked questions here. Please don’t hesitate in calling us if you have any questions at all. We are here to help in what ever way we possibly can.
What’s your plant guarantee policy?
RETAIL PLANT GUARANTEE is 6 months at 1/2 original cost. We take great pride in growing and selling only quality nursery stock. With proper care, your plants will give you years of living beauty. Our guarantee covers the quality of the plant and assures that it is pest and disease free as certified by the PA Department of Agriculture. However, if a problem should arise, our guarantee is as follows: 1.) All evergreens, shrubs, shade trees and flowering trees are guaranteed for 6 months at 1/2 original cost. 2.) NOT GUARANTEED are roses, dogwoods, fruit trees, groundcovers, annuals, aquatic plants and replacement plants. 3.) Guarantee void if not sufficiently watered, planted in a wet area, damaged by animals, mowers, or winter kill, or otherwise not properly cared for. 4.) All dead plants must be returned with the original sales receipt within 6 months. NO EXCEPTIONS.
INSTALLED PLANT GUARANTEE is one full year. If you contract us (Jason Wilkinson Nursery) to install your plants, a written guarantee will be sent to you upon completion of the job. Please review this guarantee upon receipt and retain it for your records. Terms of guarantee item 3.) above also applies to Installed Plant Guarantee.
WHOLESALE PURCHASES ~ SALE ITEMS ~ AUCTION ITEMS are sold AS IS and are not guaranteed.
WHAT IS YOUR RETURN/REFUND POLICY?
Returns accepted within 3 days of purchase only and must be in good condition. Exchanges or credit slips ONLY. NO CASH REFUNDS.
Do you have customer service?
Of course! Our friendly and knowledgeable office staff is available to answer your questions during our regular business hours. Call or email us any time. If not available we will definitely get to you back A.S.A.P!